Shipping policy

 

Revioct Shipping Information

At Revioct, we’re proud to offer FREE shipping on all orders worldwide!
We believe great innovation should reach everyone—without hidden fees or surprises.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it’s placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is officially in transit to your address.

During peak seasons or holidays, processing times may take up to 7 business days due to increased order volume.

Estimated Shipping Times

  • 🇺🇸 United States: 7–10 business days

  • 🌍 Other Countries: 10–15 business days

Please note that these are estimated delivery windows. External factors such as customs inspections or courier delays may occasionally extend these timeframes.

Order Changes & Shipping Details

It is the customer’s responsibility to ensure that all shipping information is accurate and complete at checkout.
Incomplete or incorrect details may cause processing delays or result in order cancellation.

If our system detects a potential address issue, our support team will reach out via email within 3 business days to confirm your shipping details.
If no response is received within this timeframe, we reserve the right to cancel your order for your protection.

If you need to make a correction, please contact us at support@dmacty.com within 24 hours of placing your order.
We’ll do our best to accommodate your request, but once the order has entered the shipping process, modifications may not be possible.

Delayed Delivery

At Revioct, we understand that receiving your order on time matters.
While we always strive to ship promptly, occasional delays can occur due to factors outside our control, including:

  • Severe weather conditions

  • Customs or import delays

  • Courier network disruptions

  • Payment or address verification issues

We’ll always keep you updated if we become aware of any significant delays.
Please note that Revioct is not liable for shipping delays caused by third-party carriers or other unforeseen circumstances.

Lost or Stolen Packages

We know how stressful it can be if a package goes missing.
Once an order is handed over to our courier partners, the shipment is under their responsibility.
If your package is lost or stolen, please reach out to us at support@dmacty.com, and we’ll do everything possible to assist you.

We may also ask that you contact the courier directly to file a claim, as most shipping carriers require the customer’s verification for investigation.
If the package cannot be located, we’ll work with you on a fair resolution, which may include a replacement shipment depending on the situation.

Please note that Revioct is not responsible for lost or stolen packages marked as delivered by the carrier, but we’ll support you throughout the process and help coordinate follow-up actions.
If necessary, we also recommend filing a police report for documentation purposes.

Shipping Policy Updates

Revioct reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order on our website, you acknowledge and agree to the most current version of this policy.

We encourage all customers to review this page periodically for updates.
If you have any questions or concerns about our shipping process, please don’t hesitate to contact our team at support@dmacty.com — we’re always happy to help.